FAQ

1. How long are shipping times?

Your products will ship within 1 to 5 days of your order, and then take up to 20 to 45 days to reach your doorstep. 

2. What's your return policy?

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Why? We do not accept returns as they run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send us a picture, and we’ll give you your money back in full. 

This rule is only applicable for damaged products and the refunded money is returned in 30 - 60 days to the customer.

After the order is dispatched and assigned a tracking number it can not be cancelled under any circumstances.

To start a refund, you can contact us at support@thepawshstore.com.

After that you can just keep the item, or you might want to donate it.Then, if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.